Service Operations associate - 1st Line

Job Title: 1st Line Service Desk Analyst
Salary:  £19,9450 - £22,4620
Hours: 36.25
Contract: Permeant                                                                                           
Location: Fire / GMCA locations 

Role Profile
 

Your role: -

 

Service Desk Analyst (1st Line Support) will minimise the adverse effect on the service desk by ensuring that normal service is restored within defined service level agreements. The post holder will be responsible for 1st line incidents/requests using a ticket logging system, providing 1st line support, providing first class technical support/solutions and escalating calls where appropriate, working within an ITIL environment.


About you -


Greater Manchester Combined Authority are searching for an energetic and driven professional to fill their 1st Line Service Desk Analyst position. As part of their small team you will be responsible for providing 1st line support to employees, assisting them to troubleshoot software and hardware computer issues and mobile phone issues. The successful candidate will have some good technical understanding around the latest Microsoft Windows Operating Systems and general IT technologies, in return will get an excellent working environment and will receive varied and exciting challenges, this will include working across a number of locations working for both Fire service the wider Combined Authority.


About us -


The Greater Manchester Combined Authority is the combined authority of Greater Manchester, England. It was established on 1 April 2011 and consists of eleven indirectly elected members, each a directly elected councillor from one of the ten metropolitan boroughs that comprise Greater Manchester together with the Mayor of Greater Manchester. The Digital Services team are a key part of supporting and delivering transformational change within the Organisation, we also use our partners to help forge key partnerships with the CA and the wider authorities to become a more agile and transformational department. 


To find out more about working for us please click here: https://www.greatermanchester-ca.gov.uk/   

Our offer

In return for your hard work, we offer our employees a competitive package as part of our offer which includes;

  • Flexible working conditions 
  • The ability to accrue 2 flexi days every 4 weeks (up to grade 11)
  • Family friendly policies including parental leave (maternity, shared parental, adoption, maternity support)
  • Ability to buy additional annual leave
  • Generous Annual leave scheme - 25 days + Bank Holidays per annum upon starting, after 5 years service increase to 30 days + BH and after 10 years service increase to 32 days +BH.
  • Local Government Pension Scheme
  • Employer investment in training and development, and professional sponsorship including CPD
  • Corporate travel loans
  • Cycle scheme
  • Discount scheme (MiRewards) on local and national high street brands
  • Health and wellbeing offer - Occupational Health and Employee Assistance programme
  • Modern city centre offices (role specific)
  • Sports and welfare club
  • Commitment to diversity and inclusivity with 4 active staff networks for; LGBTA, BAME, Disability and Womens

Privacy Notice

 

Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome.

The GMCA is an Equal Opportunities Employer and we positively welcome applications from all candidates regardless of age, disability, gender reassignment and/or change in gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

 

Location
GMFRS Fire Service HQ
 

Job Title: 1st Line Service Desk Analyst
Salary:  £19,9450 - £22,4620
Hours: 36.25
Contract: Permeant                                                                                           
Location: Fire / GMCA locations 

Role Profile
 

Your role: -

 

Service Desk Analyst (1st Line Support) will minimise the adverse effect on the service desk by ensuring that normal service is restored within defined service level agreements. The post holder will be responsible for 1st line incidents/requests using a ticket logging system, providing 1st line support, providing first class technical support/solutions and escalating calls where appropriate, working within an ITIL environment.


About you -


Greater Manchester Combined Authority are searching for an energetic and driven professional to fill their 1st Line Service Desk Analyst position. As part of their small team you will be responsible for providing 1st line support to employees, assisting them to troubleshoot software and hardware computer issues and mobile phone issues. The successful candidate will have some good technical understanding around the latest Microsoft Windows Operating Systems and general IT technologies, in return will get an excellent working environment and will receive varied and exciting challenges, this will include working across a number of locations working for both Fire service the wider Combined Authority.


About us -


The Greater Manchester Combined Authority is the combined authority of Greater Manchester, England. It was established on 1 April 2011 and consists of eleven indirectly elected members, each a directly elected councillor from one of the ten metropolitan boroughs that comprise Greater Manchester together with the Mayor of Greater Manchester. The Digital Services team are a key part of supporting and delivering transformational change within the Organisation, we also use our partners to help forge key partnerships with the CA and the wider authorities to become a more agile and transformational department. 


To find out more about working for us please click here: https://www.greatermanchester-ca.gov.uk/   

Our offer

In return for your hard work, we offer our employees a competitive package as part of our offer which includes;

  • Flexible working conditions 
  • The ability to accrue 2 flexi days every 4 weeks (up to grade 11)
  • Family friendly policies including parental leave (maternity, shared parental, adoption, maternity support)
  • Ability to buy additional annual leave
  • Generous Annual leave scheme - 25 days + Bank Holidays per annum upon starting, after 5 years service increase to 30 days + BH and after 10 years service increase to 32 days +BH.
  • Local Government Pension Scheme
  • Employer investment in training and development, and professional sponsorship including CPD
  • Corporate travel loans
  • Cycle scheme
  • Discount scheme (MiRewards) on local and national high street brands
  • Health and wellbeing offer - Occupational Health and Employee Assistance programme
  • Modern city centre offices (role specific)
  • Sports and welfare club
  • Commitment to diversity and inclusivity with 4 active staff networks for; LGBTA, BAME, Disability and Womens

Privacy Notice

 

Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome.

The GMCA is an Equal Opportunities Employer and we positively welcome applications from all candidates regardless of age, disability, gender reassignment and/or change in gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.